English customer service



Customer Support

A dedicated customer support

Our team answers from Monday to Friday from 10:00 am to 7:00 pm.

Answers to frequently asked questions

Order and shipping

We process the order within 24 hours, then depending on availability, your order is shipped within 72 hours. Our packages usually arrive within 8 working days, but the maximum time is 15 working days.

We are located at 2915 Ogletown Road, Newark, Delaware, 19713.

You will receive a tracking link by email following the shipment.

Simply place a product in your cart and follow the steps.

You have 24 hours to change your delivery address in case of error.

We ship worldwide. However, you may have to pay customs fees for some countries.

No, however we use Stripe which may have already registered your credit card.

We ship from Asia (mostly Singapore and China).

If you change your mind…

Returns and exchanges

Our goal is to ensure that you are completely satisfied with your backpack. You can exercise your right of withdrawal, within a legal period of 14 days after receipt of your order, without having to justify your reasons or pay any penalties, except for the cost of return. To make a return request, please contact us at [email protected]

In this case we will reship your order or refund you if the latter is not possible.

In this case, just send us a picture of the problem and we will reship the backpack to you.

Yes, you can cancel your order within 2 hours after purchase.

You can contact us at [email protected], on the chat or on the contact us page.

15% discount on the entire store !

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