English customer service



Delivery policy

This policy is extracted from the general sales conditions


All orders are prepared and shipped within 24 to 48 hours by our teams (excluding weekends and holidays)

On The Go Backpacks ensures deliveries in the following geographical areas: United States

For each order placed, you will receive a confirmation email and a second email with your shipping confirmation including your order tracking number.

During busy periods, the preparation of the order may take 72 hours or 3 working days.

The choice of the carrier as well as the price may vary according to the weight, the quantity, the availability of the products and the amount of the basket, as well as the country of shipping.


– Home delivery, 8 to 15 working days

Some orders may be linked to several suppliers, the items are then sent separately.


The cost of delivery for an order of less than $50 of purchases is $4,90 and above this sum, this cost of delivery is cancelled. On The Go Backpacks reserves the right to modify this cost on a short period or to cancel them. This modification does not require any prevention with the customers of the site.

In no case, a third party can claim a refund of the delivery costs in place at the time of purchase. The information about the delivery costs are indicated at any time in the upper part of any page of the site, as well as at the stage of confirmation of the order.

You have 45 days to inform us that you have not received your order, without complaint from you within this period the order is considered delivered.

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