Backpack size
Comfort and safety
Frequently asked questions
Here are our delivery times (on average):
We process the order within 24 hours, then depending on availability, your order is shipped within 72 hours. Our packages usually arrive within 8 business days, but the maximum time is 15 business days.
You will receive notification emails to let you know where your package is so you can track it with peace of mind.
The entire manufacturing cycle of our backpacks is continuously monitored by the professionals of our partner workshop to ensure the highest possible quality.
We only have a few hours to make address changes. If there is an error in your delivery address, please contact us by e-mail and inform us of the correct delivery address as soon as possible. A wrong delivery address may cause the delivery to be made to a different location than desired or prevent it. We will not be held responsible in these cases.
The status ‘Completed’ means that your package has already gone through all the internal procedures and is already with the carrier. This means that your package is in transit to be delivered to you as soon as possible!
Sometimes the tracking takes a few days to update, but don’t worry. Your package is in transit to be delivered to you as soon as possible!
Unfortunately, for the moment, our after-sales service only works by e-mail.
In the case of a refusal of the parcel, in the case where the carrier is not able to return the parcel or that you are not able to prove the return of the parcel: fees will be deducted from your refund.
We ship mostly from China.
Our delivery time is usually 8 business days, but the maximum is 15 business days. If you do not receive your package within the stipulated time, please contact us so that we can reship your package at no extra cost, if necessary, or offer you compensation options for the delay. Your package is considered delivered if no contact is made with us within 45 days of your order. Refunds will no longer be possible under this condition.
